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Frequently Asked Questions

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Q: Please tell us about your cleaning services? Why are you different?
Harmony Home is focused on providing clean and healthy environments in every home we clean. To do this we test every product that we use to make sure that they are safe, free of toxins and friendly to the environment. Many of these products include basic household items such as vinegar and baking soda that have excellent cleaning and disinfecting properties without the hazards of commercial cleaners.

Our Home SPA Cleaning service is very thorough going beyond what is provided by most other cleaning services. We are focused on the small details and also provide several services such as our Home Aromatherapy Treatment that are unique to the market. We value our employees and all of these cleaning associates (not maids) are hand picked, professional, and trained to provide the high service levels we demand of them.

Q: Do we have to take the Home Aromatherapy Treatments?
No, you may ask us not to diffuse the essential oils in your home. You may also specify an oil that you prefer such as as Lavender or Lemon instead of one of our signature blends.

Q: What products or supplies do I need?
We provide and use only natural and environmentally friendly products that are tested to assure your safety and comfort. You only need to provide a vacuum cleaner in good working condition.

Q: What type of products do you use?
We use only natural products that are friendly to the environment. Many of these products are general household products that have been used for generations such as vinegar and baking soda.

Q: How do you base your pricing and are there exceptions?
We base our pricing very simply on the number of hours worked discounted based on the frequency of cleanings, service selected and general cleanliness of the home. Our cleaning associates work efficiently while focusing on the details, so the time is generally related to the size of home and amount of services provided. The associates also monitor the condition of the home and notify the customer and their manager of any exceptional items they identify.

Q: What forms of payment do you accept?
We accept Interac email payments, Visa, MasterCard, American Express, Pay Pal, and personal cheques. We do not accept cash to protect our employees and customers. Payment should be received before the date of cleaning otherwise a cancellation fee may be charged.

Q: What are your working hours and do I need to be home for the cleaning?
We are open Monday to Friday from 8am to 6pm and will may work weekends upon special customer request. We recommend that the customer be home to meet the cleaning associate on the first day in order to be clear on the services provided and review any special needs.

Q: What if we have pets or children?
Harmony Home's Cleaning services are especially good for pets and children as we provide fresh air and healthy homes for all family members and pets. The pets will benefit as we use essential oils that help to disinfect, deodorize, and remove the dust mites that cause allergies. Pets and children can however slow down our cleaning associate so we ask that the children and pets be kept in separate rooms while cleaning.

Q: How do you protect and secure keys?
For our customers who leave us a set of keys, we utilize a secret code for each key so that they cannot be related to the home or door that they open. The keys are also locked up for your security.

Q: What guarantees do you provide?
We provide a 100% full money back guarantee on all of our cleaning services. We are confident of the quality of our services and are willing to back it up.

Q: Are you insured?
Yes we are fully insured and our employees are also bonded.

Q: Will I have the same cleaning associate on a regular basis?
We do our best to organize the schedules so that our clients can always have the same cleaning associate. If the associate is sick or on holidays we will notify the client before sending a different cleaning associate.

Q: What if I need to change my scheduled cleaning or cancel?
This is not generally a problem, but we do ask for a phone call providing a 3 day notice for schedule changes and 2 days for cancellation. Emails are great but sometimes fall through the cracks so phone calls are required.

References and Links

“Clean your home and create a healthy environment using essential oils”.
Your Health Source November 2006, by Danielle Sade B. Sc. Nutrition & C.A.H.P.

Healing Fragrances - Aromatherapy Education and products www.healingfragrances.net
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